Spy Labs Forensic Investigation Kit by Thames & Kosmos

Shipping Coverage

At this time, we are shipping exclusively within the United States.

Shipping Rates

• All orders over $49 qualify for free ground or economy shipping.
• Orders below $49 will have shipping rates calculated at checkout.
• Expedited and faster shipping methods may be available at the time of order for an additional charge.

Shipping Carriers

We primarily use reputable carriers to ensure timely and secure deliveries. Tracking information will be provided via email when your order is processed and shipped.

Processing Time

All orders are processed and shipped every business day. Orders are not processed or shipped on weekends or holidays. Should there be any delays in processing your order, we will notify you via email or phone.

Estimated Delivery Time

• Ground or Economy Shipping: Timeframe depends on your location and will be estimated during checkout.

Note: Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or other unforeseen circumstances.

Late Deliveries

If your order does not arrive by the expected date, please contact our customer support. We stand behind our delivery dates and will refund any extra shipping fees paid if your package arrives late.

Cancellations

To cancel an order, please reach out to our customer service team within 24 hours of placing the order.

Changes to Our Shipping Policy

We reserve the right to update or modify this policy at any time. Updates will be posted on this page and become effective immediately upon posting.

• Returns are accepted within 45 days of delivery for items that remain in their original condition.
• If the item was purchased new and is returned in a used condition, a restocking fee may apply.
• Refunds will be processed within 7 days upon receipt of the returned product.